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Maximus and HHS held a webinar on March 14, 2012 and March 27, 2012 to describe the HHS-Administered Federal External Review Process. Presentation slides are now available:

Webinar Presentation: HHS-Administered Federal External Review Process (New Window)

To learn more about the federal rules and technical guidance on Internal Claims and Appeals and the External Review Process, please visit the CMS website:


To learn more about the federal external review process (FAQs, letters, news releases, and other resources), please visit the CMS website:


For consumer information on rights to appeal denials, please visit the Healthcare.gov website: 

http://www.healthcare.gov/news/factsheets/2012/06/appeals06152012a.html#steps (New Window)


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